FAQ

OUR PROCESS & FAQs

How do the resume, cover letter, thank you letter, & bio writing processes work?

All resumes and documents are written in-house. No work is ever outsourced to independent contractors!

How to get started

• Please make your secure purchase on our Services page.
• We will email you with next steps and also gather relevant information once your order has been processed.
• We will discuss your project with you by telephone after we receive the requested information and before we begin writing your document(s).

You receive your drafts as follows

• 5 Day Resume: You will receive your first draft within 48 hours of our phone call (your project will be completed by midnight CST on the 5th day or sooner)
• Executive Resume: You will receive your first draft within 48 hours of our phone call (your project will be completed by midnight CST on the 5th day or sooner)
• Curriculum Vitae (CV): You will receive your first draft within 48 hours of our phone call (your project will be completed by midnight CST on the 5th day or sooner)
• Federal and Government Resume: You will receive your first draft within 48 hours of our phone call (your project will be completed by midnight CST on the 5th day or sooner)
• Professional Bio: You will receive your first draft within 48 hours of our phone call (your project will be completed by midnight CST on the 5th day or sooner)
• Letters (purchased alone): You will receive your draft within 24 hours of our resume intake phone call (your project will be completed by midnight CST on the 3rd day or sooner in most cases). All letters purchased with a package or resume service will be completed after the resume is finalized.

Services purchased with RUSH Service are as follows

• Same Day: You will receive your first draft within 4 hours of our resume intake phone call (your project will be completed by midnight CST the same day if we receive your order by 7pm CST, OR completed by 10am CST next day if your order is received after 7pm)
• Next Day: You will receive your first draft within 12 hours of our resume intake phone call (your project will be completed by midnight CST the next day)
• 3 Days: You will receive your first draft within 24 hours of our resume intake phone call (your project will be completed by midnight CST on the 3rd day).

How does the LinkedIn process work?

• To get started, please make your secure purchase on our Services page.
• We will email you with next steps and also gather relevant information once your order has been processed.
• All profiles will be completed within 24 hours. Exception: LinkedIn service purchased with a package or resume service will be completed after the resume is finalized.

How does the coaching process work?

• To get started, please make your secure purchase on our Services page.
• We will email you with next steps and also gather relevant information once your order has been processed.
• We will schedule your sessions as soon as you need them. We provide coaching services 7 days per week.

How does the process work for cost-saving bundles?

• To get started, please make your secure purchase on our Services page.
• We will email you with next steps and also gather relevant information once your order has been processed.
• We will schedule your first coaching session to get started and then create an action plan that works best for you.

Other services?

• To get started, please make your secure purchase on our Services page.
• We will email you with next steps and also gather relevant information once your order has been processed.

Why should we hire you?

• All work is done by an EXPERIENCED and QUALIFIED Certified Professional Resume Writer (CPRW), Certified Professional Career Coach (CPCC), Certified Professional in Human Resources PHR), and SHRM Certified Professional (SHRM-CP).
• We have well-round experts in Resume Writing, Career Coaching and Human Resources – we are the Triple Threat!

Will I be able to call or email you?

• Yes! We are open 7 days per week from 8am to midnight CST to personally respond to your calls, voicemails and emails! We are even open on all major holidays!

What makes you qualified?

The services provided to you are done by a Certified Professional Resume Writer (CPRW) and Certified Professional Career Coach (CPCC) with over 10 years Recruiting and Human Resource management experience. We understand what recruiters and hiring managers want, and we help you brand yourself for success and sell your best assets. Our services are not farmed out to independent contractors. We perform all services in-house. A further review of our credentials can be found under Founder’s Bio.

What are your business hours?
Our normal business hours are 8am to midnight CST 7 days per week. We are also open outside those hours by appointments. We are open holidays with limited hours, and will respond to emails and voice messages. We are available when you need us.

Do you have offices nationwide?
We serve clients nationwide from our headquarters in Overland Park, KS (Kansas City Metro Area).

Do I have to come to your office?
No, you do not. In order to serve our clients nationwide and to accommodate their busy schedules, all services are conducted via telephone, video conferencing (when necessary), and email. Our clients love this format as it creates more convenient opportunities for them to schedule appointments.

Do you accept resume writing assignments 24/7/365?
Yes we do. Please make your purchase on the Services page and you will be contacted very soon.

What does each service entail?
The details of each service can be obtained by clicking the name of each service on the Services page.

How do I place an order?
You may make your purchase through our secure shopping cart on the Services page.

Do I need to send you information when I place my order?
No, we will contact you when we receive your order to schedule your appointment and/or to gather info such as your resume or supporting documentation.

Do you require me to complete a lengthy questionnaire?
No, we understand you are busy. We work with you to gather only necessary information to do a great job for you.

What is your success rate with clients finding work?
Our success rate for clients finding work after they use our services is in the 97% range.

Can you provide references?
Yes. Please visit our Testimonials and LinkedIn recommendations.

What is your payment policy?
100 % payment is required up front and your payment must clear before we commence your consultation.

What is your refund policy?
All sales are final due to the time and effort we put into the service we provide.

Do you guarantee your services?
We guarantee that we will do the best and personalized job for you. We will work with you and support you in your career search.

What type of payments do you accept?
We accept all major credit cards and checks through PayPal. Please contact us if you have additional questions.

Is your website secure?
Yes, our website is very secure for your protection. Your credit card, savings, and checking account information are secure. APEX Career Services does not gain access to your credit card numbers or account info.

Do you have additional questions not answered here? Please email us or call 913-815-1565 and we will be happy to answer your questions.

Thank You For Your Business!
APEX Career Services, LLC